Help Center

What is an eSIM?

An eSIM (embedded SIM) is a digital SIM card that allows you to activate a cellular plan from your carrier without having to use a physical SIM card. With eSIM, you can quickly switch between different plans and carriers directly from your device settings.

Device Compatibility

eSIM is supported on many modern smartphones and tablets. Here are some compatible devices:

• iPhone: iPhone XS, XS Max, XR, and all newer models (iPhone 11, 12, 13, 14, 15 series)
• iPad: iPad Pro (2018 and later), iPad Air (3rd generation and later), iPad Mini (5th generation and later)
• Android: Google Pixel 2 and newer, Samsung Galaxy S20 and newer, and other select Android devices

Note: Device compatibility varies by model and region. Check your device settings to confirm eSIM support.

eSIM Not Activating

• Ensure you're in a supported country/region
• Check that data roaming is enabled
• Verify the eSIM is installed correctly
• Try restarting your device
• Contact support if issues persist

No Data Connection

• Check if your data plan is still valid
• Ensure the eSIM is set as the active data line
• Verify data roaming is enabled
• Check network coverage in your area
• Try toggling airplane mode on and off

QR Code Not Scanning

• Ensure good lighting when scanning
• Hold the QR code steady
• Try entering the activation code manually
• Check that your camera has permission to scan QR codes